NADA is the National Automotive Dealers Association and is an organization that allows any new-car and -truck dealership holding a sales and service franchise to become a member. NADA represents all franchised new-car dealers, domestic or import, before Congress, federal agencies, the general public and the media. They provide an education and guidance on regulatory matters and represent dealers interest with automobile and truck manufacturers. NADA also develops research data on the retail automobile industry and shares their findings with NADA members. They offer extensive training programs to improve dealership operations both in sales and service. Lastly they operate a charitable foundation that distributes funds donated by dealers and friends to emergency/medical and educational organizations and private-sector colleges and universities.

 

Tri Ford is proud to be a member of NADA and follow the NADA Code of Ethics. The Code of Ethics has been designed to reinforce dealers' personal commitment to quality service and high ethical standards.

 

We pledge to:

 

  • Operate this business in accord with the highest standards of ethical conduct.
  • Treat each customer in a fair, open, and honest manner, and fully comply with all laws that prohibit discrimination.
  • Meet the transportation needs of our customers in a knowledgeable and professional manner.
  • Represent our products clearly and factually, standing fully behind our warranties, direct and implied, and in all other ways justifying the customer's respect and confidence.
  • Advertise our products in a positive, factual and informative manner.
  • Detail charges to assist our customers in understanding repair work and provide written estimates of any service work to be performed, upon request, or as required by law.
  • Resolve customer concerns promptly and courteously.
  • Put our promises in writing and stand behind them.

 

Tri Ford is proud to follow the NADA Code of Ethics and provide you with an enjoyable car buying experience or service experience when you visit our Highland, IL dealership.

 

For more information on NADA or their Code of Ethics, visit their website.